SR EN ISO 41012:2018
Facility management - Guidance on strategic sourcing and the development of agreements (ISO 41012:2017)
ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights: · essential elements in FM sourcing processes; · FM roles and responsibilities in sourcing processes; · development processes and structures of typical agreement models. ISO 41012:2017 is applicable to: · strategic processes related to service and support functions for the core business; · development of FM strategies; · development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; · development of FM information systems; · FM education and research; · organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).
Approval date : 11/29/2018
Number of pages : 64
ICS : 03.080.10 Maintenance services. Facilities management
Technical Committee : 56 - Quality management and quality assurance
- Replaces SR EN 15221-2:2007